Looking for a Helpdesk person

[black797]

I'm the IT person at a local financial company. We are looking to fill a helpdesk role. Our IT team consist of 3 people currently and we're looking to add a 4th. This position will be around 80% user support. As we have over 130 remote locations, a lot of the support will be phone and email. We have around 350 employees total so you're not going to be swamped with user support. We also have a current helpdesk person so you won't be drowning, not knowing where to look.


Position: IT Support Specialist
Location: Overland Park, KS
The Mutual Fund Store® is seeking an energetic, results-oriented IT Support Specialist. The ideal candidate is innovative, resourceful and motivated to help our employees locally and at our remote locations throughout the United States. Candidates should be flexible, self-motivated and have experience in supporting Microsoft operating systems, network connectivity, software and computer equipment.

Essential Duties:


Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the support ticket system
Monitor for tickets assigned to the queue and process first-in first-out based on Priority
Responsible for deployment and set up of desktop computers (PCs) in all corporate locations; inclusive of ensuring proper installation of cables, operating systems, software(s) and printers (both network and desktop)
Oversee and coordinate delivery of PCs to locations
Account administration for onboarding and offboarding of employees
Management of user accounts – set up, password support, and termination of accounts
Read technical manuals, confer with users and/or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Management and tracking of all software licenses inclusive of developing a list of all current license data, and regular updates to keep list current and up-to-date an all times
PC inventory management
Manage printer set-ups providing updates and trouble shooting at PC level when necessary
Desktop software support as needed for Microsoft Windows 7 Professional desktop applications, Exchange 2010, Microsoft Dynamics CRM, Microsoft Lync 2013, Microsoft Office 2010 and all Anti-Virus software
Perform software upgrades as needed

Required Skills:


Strong Problem solving – identifies problems, develops and evaluates options, implements solutions
Communication skills; both verbal and written
Thorough and detailed when documenting all processes and keeping them up to date
Deep practical knowledge of computers and related software – especially desktop computers
Self motivated and comfortable taking on significant workload
Strong work ethic – attendance, timeliness, meeting deadlines, accepting new challenges
Thorough and detailed in completing tasks
Reliable, responsible and dependable; always fulfilling position obligations
Enterprise and judgment – takes initiative, recognizes needs and acts on them, knows boundaries, keeps manager apprised of workload, demands, projects and new initiatives
Achievement oriented, exerting effort toward mastering tasks
Adaptable and flexible, open to change and considerable variety in workplace
Ability to juggle competing demands and prioritize workload
Proficient in all Microsoft Office products (Word, Excel, Outlook, PowerPoint)
Ability to learn and support new systems and applications
Preferred experience with Microsoft Lync and Microsoft Dynamics CRM

Required Experience:


Bachelor’s Degree in Information Systems, Business, Communications or related field
2 years of relevant technical experience
Cisco, Microsoft, or other related industry certification
Experience in supporting Microsoft operating systems, network connectivity, software applications and peripheral computer equipment
Investment industry experience a plus

EOE/M/F/D/V

http://www.indeed.com/rc/clk?jk=fc8c3a1fc71cbb1a

Any questions feel free to post or PM me.

Thanks,
Jeff

[Guybrush Threepwood]

Belated PM sent.

[black797]

We made an offer that was accepted yesterday afternoon.

Thanks.

[BuddyLee]

A bachelor's degree to fill a help desk role? Your company is shooting high aren't they?

[Karlen]

Originally Posted by BuddyLee

A bachelor's degree to fill a help desk role? Your company is shooting high aren't they?

Welcome to the job market.

[black797]

Originally Posted by BuddyLee

A bachelor's degree to fill a help desk role? Your company is shooting high aren't they?

It's 2015. It's not unreasonable to ask for a college degree or college coursework in a professional position.

[BuddyLee]

Originally Posted by black797

It's 2015. It's not unreasonable to ask for a college degree or college coursework in a professional position.

Agreed, but having worked in the IT industry professionally for 19 years now, as well has having a role in the interviewing and hiring process of the company I currently am employed by, it just feels a bit high to ask for a B.S.

[Rob]

Originally Posted by BuddyLee

Agreed, but having worked in the IT industry professionally for 19 years now, as well has having a role in the interviewing and hiring process of the company I currently am employed by, it just feels a bit high to ask for a B.S.

It might be one of those situations where they ask for a BS but when people apply with lots of experience they consider them anyways....

I work at Cerner on the support side of things...it's hard to find good help