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Unread 2016-05-24, 07:41 PM   #1
DIYAutoRepair
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Default The challenges of DIY repairs

Probably the biggest challenge is people getting stuck on a project.

I try my best to screen people over the phone but some get past that and others just run into unexpected issues.

I used to let anyone come in and do any work they wanted but I found out quickly that there are a lot of problems when someone who has never turned a wrench thinks he can replace a transmission.

Sometimes when a person comes in and realizes during the project that they are in over their skill level, they opt to turn it over to the shop to complete. No big deal, that is the comfort of being here, you have the fall-back of us completing it if you can't. Some people choose to just tow it away and complete it somewhere else or have someone else complete it.

The big issue is when people need help. There is always help available from myself or the other mechanics working that day. If it's advice or technique not usually a big deal. The tough one is when someone is stuck. They have a stuck bolt, can't remove a part after it's unbolted (rust) or have already damaged the bolt or part and can't remove it.

They usually ask if we can help them remove it and there is the rub. If we break it, we then have to fix it on our dime unless we specifically let them know that it might break and if they want us to proceed. Other times it gets to be a project and we let them know what it will cost if we remove a specific part that is stuck and replace it. Sometimes they think the $30 to remove a stuck wheel bearing is to much and they pack up their project or they feel we are ripping them off.

I don't like watching a person take 3 hours to replace brake pads and trying 20 different tools to do the job. If I offer to pitch in and help to get it done faster and break something, then I am paying for that.

I just wanted to share something that I run into often, that is really a big deal but doesn't seem like it.
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Fully equipped service bay rental by the hour
We also offer full service automotive repairs along with paint and bodywork
Visit us at http://diyautorepairkc.com/
or call (913) 226-3806

Favorite car from the past (73 Pinto)
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Unread 2016-05-24, 08:49 PM   #2
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Default

That's a tough spot.

If I were you, I'd probably not even attempt to do anything beyond verbal suggestion, unless they pay for something specifically.
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Unread 2016-05-24, 10:04 PM   #3
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Getting stuck is one of my biggest concerns about tackling a project. In my experience, something unexpected always goes wrong...which is exactly the appeal of a shop like this, having assistance and/or full service when needed.

It's unfortunate to hear people wouldn't at least give you a first stab at fixing an issue but I'm not sure there's much you could do about that (other than maybe black list them?)

However, as mentioned it might be worth having a waiver available in the event that you have to take over a job that says something to the effect of reasonable efforts (non negligent) provided in an attempt to resolve an issue or complete a job that result in additional expenditures be the sole responsibility of the customer to cover.

Shit happens...and it's a pretty safe bet that if shit happens to you guys on a project, it would be happening to the DIYer as well.
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Unread 2016-05-28, 11:10 PM   #4
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Yeah, I remember my ordeal with my Corvette. What was supposed to be a one to two day job turned into three weeks. Thought I had the wrong flywheel, ordered another, and it turned out to be the damn pivot stud worn out. You were more than fair with me on that deal.
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Unread 2016-05-28, 11:24 PM   #5
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^^ That one was a hard one to figure out, it looked normal and usually doesn't go bad.
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DIY Auto Repair
Fully equipped service bay rental by the hour
We also offer full service automotive repairs along with paint and bodywork
Visit us at http://diyautorepairkc.com/
or call (913) 226-3806

Favorite car from the past (73 Pinto)
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