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Unread 2015-05-28, 04:36 PM   #1
95PreludeSE
 
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Default Bike America Overland Park - 5 days for a freaking tune up?

Dropped my bike off over the weekend for my first "free lifetime tuneup" at Bike America in OP, and to check the Trek recall on it. On the phone they said they were a little busy but could most likely get to it that day. Dropped it off, got the service ticket and the rep tells me they are booked thru Thursday but "will most likely get caught up on Monday" (yes Monday, Memorial day). I left it there with the hope that they'd finish early, and that the weather was likely to be rainy anyhow.

Now it's Thursday, still no word from the shop. I called and asked about it, they hadn't gotten to my bike yet "but it should be one of the next ones I get."

At what point do I just go pick the thing up and tell them to fuck off? I've missed some good riding days while my bike just sits in their shop.
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Unread 2015-05-29, 05:03 PM   #2
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It's free, making you bike the last in line. Also just gives me another reason not to like Bike America. But when I purchased a bike from Bike Stop the turn around for the free Tune up was usually 3 or so days and I have nothing but great things to say about Bike Stop. Give em a call it may be just sitting there done and ready to go.
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Unread 2015-06-21, 10:24 PM   #3
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I dropped my wheelset off at the Trek store on SMP a while back and had them switch a cog and check if it needed trued. It took 11 days...no phone call or anything.

I was hoping to find another shop that'd be better.
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Unread 2015-06-26, 07:45 AM   #4
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You can always buy a bike stand and do the tune ups yourself. That's what I do. I think it's kind of fun. Plus, I trust what I do better than someone else.
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Unread 2015-06-26, 08:51 AM   #5
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Bike stop in Lee's Summit does my tune ups while I chat with them. Replaced a bent rim in less than 48hrs (had to order the rim). Replaced a shifter set while I was in the store browsing.

Mark is a good guy up there. I need to get back in and get another tune up now that I'm thinking about it, been almost 6 months.
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